terms&conditions

Call: 0401834847/1300022072

Parking

Providing parking is the responsibility of the customer, you must provide a permit from the local council if this is not possible , please be honest and say where the closest legal parking is available eg: 50 yards, 100 yards etc... this may cost a little more but it is much better for you if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however we will not park illegally and the driver may have to leave if legal parking is not provided.

Toll Charges

There will be an extra charge when passing through the Tullamarine citylink/monash link/eastlink zones will be charged accordingly. (Unless otherwise stated)

Payment Requirements

We Accept only cash or Bank Cheque (all cheques made payable to: mandy moving and packing ).Payments must be made at the completion of the job. It is your responsibility to ensure that you have enough cash  to pay the driver at the completion of the job.You may not withhold any part of the agreed price. In such a situation, the payment requested will also have an estimate of time that may take to unload the goods. If payment is not made in full in this situation, the unloading of goods will not start until such time the full payment is made. If any dispute arises on the payment amount and cannot be resolved at that time, we reserve the right to refuse to unload  the goods until the time full payment is made.

Arrival / Delivery Times

• We will do our best to arrive within the time scale stated, however arrival times are estimated.
• Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
• We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

Changes in item numbers

You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this the driver will add on an extra charge (usually between $10 - $50) depending on the amount of items and time taken to load them.

Your packing Responsibilities

• We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.
• It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.
• It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.
  

Awkward Access

You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.

Unforeseen Circumstances

We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, and so on).

Postponement or Cancellation

If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.

Staff Abuse

Verbal or threatening behavior will not be tolerated.
If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

Click here to Contact us or email us at info@mandymovingandpacking.com.au